Shipping policy

Last updated: 13 November 2026

UWE BERND JOSEPH dispatches orders from Bergisch Gladbach, Germany.

Processing time

Orders are packed and handed to the carrier within 1-3 business days after payment is confirmed. Orders placed at the weekend or on a public holiday are processed on the next business day.

Estimated delivery

Estimated delivery time is 15 business days from dispatch. Delivery times are estimates and can be longer during sale periods, public holidays or when a parcel is held by customs.

Shipping cost

Shipping is calculated by distance at checkout, based on the delivery destination and the weight of the parcel. The exact charge is confirmed on the checkout page before you pay, and it is also shown in the order confirmation email.

Tracking

A tracking number is emailed as soon as the parcel leaves our warehouse. Tracking can take up to 48 hours to show the first scan.

Address accuracy

Please check the delivery address before completing the order. If an address is incomplete or incorrect, contact us immediately at contact@digimexpro.shop; we can correct it only while the order is still being prepared.

Lost or delayed parcels

If tracking shows no movement, contact us within 7 days of the expected delivery date so that we can open a trace with the carrier. If the parcel is confirmed lost, we send a replacement or refund the order.

Damaged parcels

If the outer packaging arrives damaged, note it with the courier where possible and photograph the parcel. Report a damaged or incomplete order within 48 hours of delivery so that we can resolve it quickly.

Returns

Unused dresses with their tags can be returned within 30 days of delivery. The full conditions, including the refund timeline, are set out in our Refund Policy.

Questions

UWE BERND JOSEPH
Im Hilgersfeld 80
51427 Bergisch Gladbach
Germany
Email: contact@digimexpro.shop
Phone: +49 2202 12313