Refund policy
Last updated: 13 November 2026
This store is operated by UWE BERND JOSEPH, Im Hilgersfeld 80, 51427 Bergisch Gladbach, Germany.
Order processing
Orders are processed within 1-3 business days. The estimated delivery time is 15 business days from dispatch. A return or cancellation request can be accepted while the order is still being prepared; once the parcel has been handed to the carrier the return process described below applies.
Return window
You may return an item within 30 days of delivery. The garment must be unworn, unwashed and in its original condition with all tags attached. Please keep the original packaging where possible.
How to start a return
Write to contact@digimexpro.shop with your order number and the reason for the return. We reply with the return address and the packing instructions. Please do not send a parcel back before you have received these instructions.
Return shipping
Return shipping is paid by the customer, unless the garment arrived damaged or we shipped the wrong item. Shipping charges are calculated by distance and are shown at checkout; they are not refunded when a return is voluntary.
Refund timing
Once the returned garment reaches our warehouse it is inspected within 2 business days. The refund is issued to the original payment method within 5-10 business days after approval. Your bank may need a few additional days to post the amount.
Damaged or faulty items
If a garment arrives damaged, defective or is not the item you ordered, contact us within 48 hours of delivery and include photographs of the garment and of the outer packaging. We will arrange a replacement or a full refund, including the original shipping charge.
Lost parcels
If the tracking has not moved for an unusual period, contact us within 7 days of the expected delivery date. We open a trace with the carrier and, once the loss is confirmed, send a replacement or refund the order.
Exclusions
Items that have been worn, washed, altered or damaged after delivery cannot be refunded. Garments returned without their original tags may be refunded partially.
Questions
UWE BERND JOSEPH
Im Hilgersfeld 80
51427 Bergisch Gladbach
Germany
Email: contact@digimexpro.shop
Phone: +49 2202 12313